Return and Refund Policy
Last updated: July 20, 2026
We want customers to feel confident ordering from Elite Setup Co. Please review the following requirements before requesting a return.
Return Window
Eligible products may be returned within 14 days of confirmed delivery.
Return requests submitted after the 14-day period may not be accepted.
Return Eligibility
To qualify for a return, the item must be
- Unused
- Uninstalled
- Unaltered
- Free from customer-caused damage
- In its original packaging
- Returned with all accessories, cables, manuals, parts, and included materials
A receipt or order number is required.
Return Authorization
Do not mail a product back without contacting us first.
To request a return, email datboirust@gmail.com with the following:
- Your full name
- Order number
- Product being returned
- Reason for the return
- Photos of the product and packaging
Products sent to another address or returned without authorization may not be accepted.
Return Shipping
Customers are responsible for return-shipping costs when returning an item because of:
- Changing their mind
- Ordering the wrong color, size, or model
- Device incompatibility that was disclosed in the product description
- No longer needing the product
Original shipping charges are nonrefundable unless the return resulted from our error or a verified damaged, defective, incorrect, or missing product.
Use a trackable shipping service. Elite Setup Co. is not responsible for returns that are lost or damaged while being shipped back.
Damaged, Defective or Incorrect Products
Contact us within 7 days of delivery if your order arrives damaged, defective, incomplete, or incorrect.
Include clear photos or video showing:
- The problem with the product
- The shipping label
- The outer packaging
- All products and accessories received
Depending on the circumstances, an approved resolution may include a replacement, partial refund, full refund, or another appropriate solution.
Products That Cannot Be Returned
Returns may be denied for:
- Installed wall panels or wall décor
- Products showing signs of use
- Products damaged after delivery
- Products missing packaging or accessories
- Items altered or modified by the customer
- Gift cards
- Clearance or final-sale items, when identified as final sale
- Returns submitted after the return period
Refunds
Once a returned product is received and inspected, we will notify you whether the refund was approved.
Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after approval for the bank or payment provider to post the funds.
Financial institutions may require additional processing time.
Order Cancellations
Cancellation requests should be submitted within 12 hours of purchase.
Once fulfillment or shipment begins, an order may no longer be eligible for cancellation.
Contact
Questions about returns or refunds can be sent to:
Elite Setup Co.
Submit the form on our Contact Us page.
This policy is intentionally more controlled than a “free returns for any reason” promise. CJ’s current supplier policy supports damaged, incorrect, missing, and certain delayed-order claims but generally does not accept disputes simply because a buyer no longer wants the product. International returns to CJ may also be expensive and slow.