Frequently Asked Questions
Orders
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days, depending on your location and the product ordered. You’ll receive a tracking number by email as soon as your order ships.
How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking information. You can also visit our Track Your Order page to check your shipment status anytime.
Can I cancel my order?
Orders can usually be canceled within 12 hours of being placed. Once your order has entered processing, we may be unable to cancel it.
Shipping
Do you offer free shipping?
Yes! We offer FREE shipping on all orders over $50 USD.
Orders under $50 have a flat shipping rate calculated at checkout.
Do you ship internationally?
Yes! Elite Setup Co. ships to most countries worldwide.
Shipping times may vary depending on your destination.
Why did my order arrive in multiple packages?
Some products ship directly from different warehouse locations. If you ordered multiple items, they may arrive separately.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items.
Products must be unused, in their original condition, and returned with original packaging.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll work quickly to send a replacement or issue a refund.
My package says delivered, but I can’t find it.
Please check around your property, with neighbors, or your local carrier first.
If you still can’t locate your package, contact us and we’ll help investigate the shipment.
Products
Are your products compatible with Mac and Windows?
Most of our products work with Windows, macOS, and many Linux systems. Compatibility information is listed on each product page.
Do your products require assembly?
Most items require little to no assembly and include any necessary accessories or instructions.
Do your products come with a warranty?
Warranty coverage varies by product. If a manufacturer warranty is available, it will be listed on the product page.
Payments
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal (if enabled)
Is my payment information secure?
Absolutely.
Every transaction is protected using industry-standard SSL encryption and secure payment processing.
Contact
How do I contact Elite Setup Co.?
You can reach us anytime through our Contact Us page or by emailing:
We typically respond within 24 business hours.
I received the wrong item. What should I do?
We’re sorry about that. Please contact us with your order number and photos of the item you received, and we’ll make it right as quickly as possible.
Didn’t find your answer?
Our support team is here to help.
Email: support@elitesetupco.com
Response Time: Within 24 business hours